How to Order
1. Order on-line:
Feel free to place a fully secure, on-line order. You can e-mail questions to: shakyadesign@netscape.net

2. Order by Mail:
If you prefer to mail, fax or phone us, please
1--Click the "Continue to Checkout" button on your shopping cart order page. The next screen will show you verification of all the information on your order, and will add tax and shipping.
2--Check to see that everything is correct.
3--Then, instead of submitting your order via the internet, press the "PRINT" button on your browser toolbar, at the bottom of the page. Your printed order form may then be mailed, faxed, or phoned to Shakya Design.
4--Mail in your order form with your personal check*, money order or credit card number. International orders: payment by Credit Card, International Bank Check or Money Order in U.S. funds only. If your order is shipped to a California address, please add 7.25% of the subtotal for sales tax.
5-- Mail to Shakya Design, 804 Pine Ridge, Mt. Shasta CA 96067, USA.

*Bank fees will be applied to returned checks

3.Order by Phone: (530) 926-2562
If you prefer to order by phone, our office hours are generally between 9:30 am-4:00 pm (Pacific Standard Time) Monday through Friday. If we are unavailable to take your call, please leave your name and number and we will be happy to call you back.

4. Order by Fax: (530) 926-1271
You can also fax your printed order to us at (530) 926-1271.

With any order method, please include your daytime phone number so that we can contact you should there be a question about your order. We do not share this information with anyone.

Payment Options
We accept payment through all major credit cards (Visa, Mastercard, American Express, Discover), bank credit/debit card, check, or PayPal (see below).

Paypal
PayPal is a fast, and easy way to send money directly from your checking account or credit card. It is secure (e-Bay has been using it for years), and we have found it to be quick and reliable (especially for some International orders).You simply:

1) Go to www.paypal.com
2) Register by clicking on the "Sign Up" button at the top of the page and enter some basic information (takes about 3 minutes),
3) After confirming your information, select how you want to pay (from your bank account or credit card),
4) For Shakya Design orders, our receiving address is our e-mail address:shakyadesign@netscape.net


INTERNATIONAL/OVERSEAS ORDERS:
We invite international orders.We ship by Global Priority Mail which generally takes 4-10 days. We try to keep shipping costs as low as possible. Please e-mail for quote on shipping cost. Please visit our International Orders page for more information.

WHEN TO EXPECT YOUR ORDER
We pride ourselves on getting your orders shipped to you as quickly as possible. We try to get orders out by the next business day or within a few days. Shipment time on large orders or custom orders will vary.

GIFT CARDS
If your mala or jewelry purchase is for a gift, we will be happy to include a Shakya Design gift card with your message at no charge. If ordering online, you may include gift card information in the comment box on the checkout form. If you wish us to ship your order directly to another address, please include that information in the comment box as well.

SHIPPING DAMAGE
We make certain our merchandise is sent in good condition and with adequate packing. Should damage occur in shipping, please contact us immediately for information on returns and replacement. Thank you.

RETURNS & EXCHANGES
If you wish to return your purchase for any reason, you can do so within 10 days of recite. Items must be returned in new & unused condition. Please package the return in a sturdy box or padded mailer rather than an envelope to avoid any shipping damages. Indicate whether you would like an exchange or refund and your reason for returning your purchase. We value your comments. Include your invoice number, name, address and daytime phone number and/or email address. If we made an error on your order, we will gladly refund your shipping costs. Please return to address above. If a mala should break within 1 month of purchase due to normal wear*, Shakya Design will restring it and return it to you at no cost.
Items that are sent back and are eligible for a refund will be refunded the total purchase price, excluding shipping charges. New shipping charges will apply to all exchanges. Our basic postage rate of $7.50 will be added to the cost of the exchange if any for domestice packages. $13.50 will be added for international orders.